Managed Ops & DevOps (NOC & NOC Ops)

• 24 x 7 Managed Ops – L1 to L4 Support
• L1 – Monitoring / Alerting
• L2 / L2 / L4 – Investigation to Fixing
• 4 / 5 9’s Uptime Mgmt.
• RCA Process with 360* Feedback Mechanism
• Best of Breed Team Combo – On / Off Site Teams
• Proactive Monitoring / Maintenance
• System Admin (Networking / Systems)
• DevOps / SysOps / DBA
• Code Repo Mgmt. (Clarify /
• IT Infra Support – Sun / HP / Dell / Huawei
• NOC Infra Setup Mgmt.
• NOC Ops – Setup & Run
• SLA / KPI / MTBF Mgmt.
• Reporting & Trending
• Escalation Mgmt.
• Capacity Planning
• Walk the Talk – System Stability Mgmt.
• MoP Prep / Live Deployment / Soak Period Mgmt.
• Measurable Reports – Response / Resolution Times
• Flexi Commercial Models – Managed Ops / Professional Services Mode, BT or BOT Model
• KPI – Service desk employee load, Ticket Volume Trending, Capacity Planning to meet SLA Obligations